FAQ

Q: How long does it take to receive my order?
A: Most orders are processed and shipped within 2–5 business days. Delivery times vary by location but typically take 5–15 business days. You’ll get a tracking number once your order ships.

Q: Do you ship internationally?
A: Absolutely! We ship worldwide. Shipping costs and times will be calculated at checkout based on your location.

Q: Can I change or cancel my order after placing it?
A: Once an order is placed, it goes into production immediately, so we can’t make changes or cancellations. Double-check your order details before confirming!

Q: What sizes are available?
A: We offer a wide range of sizes. Be sure to check our detailed sizing charts on each product page to find your perfect fit!

Q: What materials are your products made from?
A: All our products are made from high-quality, durable materials. Specific details can be found on each product page.

Q: Are your designs exclusive?
A: Yes! All designs at PumpThreadz are original and created for true crypto fans.

Q: What is your return policy?
A: As our products are made to order, we don’t accept returns or exchanges for incorrect sizes or colors. However, if your order arrives damaged or defective, contact us within 30 days for a reprint or refund.

Q: My package was lost. What should I do?
A: If your package hasn’t arrived within 30 calendar days (domestic) or 45 calendar days (international), reach out to us at support@pumpthreadz.com.

Q: How do I care for my PumpThreadz apparel?
A: Wash cold, inside-out, and tumble dry low to keep your designs looking fresh. Avoid ironing directly over the prints.

Q: Do you offer custom designs?
A: Not right now, but stay tuned! We’re working on adding custom options in the future.

Q: How can I contact you?
A: Email us anytime at support@pumpthreadz.com or use our contact form on the website. We’ll get back to you ASAP.